By Jason Schock
Falls City’s Community Medical Center received a perfect bill of health from the Centers for Medicare and Medicaid Services, learning last week that the hospital earned, based on customer service, a perfect Five Star Quality Rating for 2014, CEO Ryan Larsen reported Friday.
Larsen said the Falls City hospital was one of just eight Nebraska facilities to earn Five Stars and are members of an exclusive club comprised of an estimated seven percent of some 5,000 hospitals in the U.S.
“By and large, we seem to be doing pretty well,” Larsen said. “And I appreciate that our patients say so.”
Though Medicare conducts the surveys and presents the ratings, it doesn’t just apply to Medicare or Medicaid patients.
“It’s based on feedback, so we’re very grateful to the patients and also our staff. It’s really their efforts – they create the environment and have a real love for the people.”
The Five-Star Quality Rating System is based on surveys taken from patients and was put in place about a year ago in an effort to “help educate consumers on quality and make quality data more transparent,” according to the CMS. The system will “empower consumers with information to make more informed health care decisions, encourage providers to strive for higher levels of quality, and drive overall health system improvement.”